The Velvet Knot | Hotels, Resorts & Events

1. Acceptance of Terms

By accessing or using The Velvet Knot website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Services

The Velvet Knot is an online platform that helps users discover and book hotels, resorts, wedding venues, event spaces, and related services. We act as an intermediary between customers and service providers.

3. User Eligibility

You must be at least 18 years old to make a booking.
You agree to provide accurate and complete information.
You are responsible for maintaining the confidentiality of your account credentials.

4. Booking & Confirmation

All bookings are subject to availability.
A booking is considered confirmed only after successful payment (where applicable) and confirmation from the respective service provider.
Hotels, resorts, and venues may have their own rules and policies, which must also be followed.

5. Pricing & Payments

Prices displayed on the website are subject to change without prior notice.
Applicable taxes and service charges may be added during checkout.
Payments are processed through secure third-party payment gateways.

6. Cancellation & Refunds

Cancellation and refund policies vary depending on the hotel, resort, venue, or service provider.
Please review the cancellation policy before confirming your booking.
Eligible refunds will be processed according to the applicable provider's policy.

7. User Responsibilities

Do not misuse the website or attempt unauthorized access.
Do not post false, misleading, or offensive content.
Respect the rules and regulations of hotels, venues, and event locations.
You are responsible for any damage caused by you or your guests during your booking.

8. Intellectual Property

All website content, including text, graphics, logos, images, icons, and software, is the property of The Velvet Knot or its licensors and is protected by applicable intellectual property laws.

9. Third-Party Services

The website may contain links or integrations with third-party services. We are not responsible for the content, availability, or policies of such third-party websites or services.

10. Limitation of Liability

The Velvet Knot shall not be liable for any direct, indirect, incidental, or consequential damages arising from booking disputes, service interruptions, cancellation by service providers, natural disasters, government restrictions, or events beyond our reasonable control.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Modification of Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes your acceptance of the revised terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.

Last Updated: July 2026